FAQ

SHIPPING

How much is shipping?

Shipping is calculated based on your the weight of your order. 

How long does it take to receive my items?

Orders will ship within 3-5 business days. All orders will ship via USPS from Chicago, IL 60619.

NOTE: Once USPS has control of the package MaVi Designs is not responsible for it's whereabouts. If there are any delays in delivery once the package has been shipped you will need to contact USPS.

Where is my order?

When your order has been fulfilled and shipped you will receive an email with tracking information. Once USPS receives and scans your order it becomes the responsibility of USPS. If you need your tracking information, please send us an email and we will send your number to you. We can track it for you but it will be quicker for you to track it. If your order is delayed it is the responsibility of USPS. We hope that you understand that we will not refund any portion of your order as a result of being delayed through USPS. If your package is missing we can assist you with a claim but cannot issue a new shipment until a claim has been filed, we have the information, and the issue has been resolved.

My items arrived damaged?

Once USPS scans your order it is out of our hands and is the responsibility of USPS. If your items arrive damaged due to the handling of USPS (damaged box), a claim should be filed with the USPS. If you do not want to file a claim and your items are still in good condition, you may mail back the items(s) and we will process a refund and file a claim on our end, you will not be reimbursed from the claim, but rather from the refund you received from us.

I received a wrong item/missing an item:

Please open your package when it arrives, all claims must be filed within 3 business days of receiving your shipment (we can track it).

To start a claim the requirements are as follows: 

Email pictures of your invoice, packaging and entire order to info@mavi-designs.com.

Provide your name, order number, and phone number in the email.

We will repack and weigh your items to check for discrepancies in the weight in order to tell if items were left out.

RETURNS/EXCHANGES/CANCELLATIONS

We do accept returns and exchanges if the item is damaged or sent in error. We are not responsible for shipping and will not pay shipping for exchanges due to customer error.

We do not accept cancellations.